In my next life, or more appropriately, the next time I need to buy a computer and/or printer, remind me not to buy a DELL.
Seriously, I'm just wondering, would it be hard for DELL to have tech support personnel servicing this country that you know, actually speak English?
Here's my problem. My DELL printer won't load paper, or at least not correctly. These are the steps I have taken so far to try and troubleshoot.
1. Looked for any obvious signs of obstruction...none.
2. Watched the paper load (at least as far as it will go). The roller spins and locks in to place but the paper still doesn't load all the way. The message comes up that there is no paper in the printer.
3. Unplugged the power brick and the electrical cord and plugged them back in to try and reset.
4. Unplugged the brick and the cord, turned the printer up side down, and shook it gently to see if anything fell out (like a jammed piece of paper I couldn't see or something).
Nothing has worked.
Does anyone out there have any other suggestions before I convince Ryun to go buy a new printer.
Of course, just because I need the printer to print the letter I am typing to the local paper about the SHARP program (Middleboro's summer enrichment program sponsored by the PTA) and print Emily's birthday party invitations, it breaks.
*UPDATE* After re-checking, I found a piece of chalk (yeah, sidewalk chalk ok, just don't even get me started on why I don't let my kids in this office when I am not right here with them). Anyway, I managed to get the chalk out but now, the damn printer won't even turn on. I just re-checked all of the plugs etc. and they're all tight. When I was reaching in to get the chalk a somehow managed to grab a spring of some sort so I think I like, really broke it! Again, any thoughts /help would be GREATLY appreciated!
Frankly they are pretty disposable. I was thinking it sounded like worn rollers or such, but it was probably just the chalk, and now you probably broke it beyond bothering.
ReplyDeletePower issue, though, I'd retrace everything. Power switch off. Unplug from printer. Unplug from wall. Make sure power at wall is live. Plug wall, plug printer, power on. If the thing has a reset button (generally with a shift button to make the reset button do the reset function) do that even if power appears off. Make sure there is no apparent fuse/circuit breaker thing going on. If it seems dead, then I'd go shopping. HP makes similar ones that seem nice and come in arange from SRP of $79 to $199.
go to Target. There's a Lexmark printer for less than $30 or about $30 that works like a champ. You just need to buy the black ink cartridge for it. Easy to set up and works fab.
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